Preserving Heritage Roofs with Master Craftsmanship

Privacy Policy

At Heritage Slate & Lead Craftsmen, protecting your privacy is a priority. This privacy policy explains how we collect, use, and safeguard your personal data when you use our online platform and engage with our services.

Information We Collect

We may collect the following types of personal information:

• Contact details such as your name, postal address, phone number, and email address when you inquire about our services or request a quote.
• Technical data including your IP address and browser type when you visit our website, for security and improving user experience.
• Details of projects or property information you provide related to our roofing and leadwork services.

How We Use Your Information

Your personal data is used to:

• Provide and manage the roofing, restoration, and consultancy services you request.
• Communicate with you regarding appointments, quotations, and project details.
• Improve our website, services, and tailor communications to meet your interests.
• Comply with legal obligations and resolve any disputes.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), our processing of your data is based on:

• Your consent where you provide it willingly.
• Necessary performance of a contract or taking steps before entering into a contract.
• Compliance with a legal obligation.
• Our legitimate interests in managing and improving our service offerings.

Data Sharing and Disclosure

Heritage Slate & Lead Craftsmen does not sell or rent your personal data. We may share information with trusted third parties only when necessary to:

• Facilitate service delivery, such as subcontractors or suppliers directly involved in your project.
• Comply with legal or regulatory requirements.
• Protect the rights, safety, and security of our company, clients, or others.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements.

Your Rights

You have the right to:

• Access the personal data we hold about you and receive a copy of it.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, where applicable.
• Object to or restrict certain processing activities.
• Withdraw consent at any time if processing is based on your consent.
• Request data portability where applicable.

If you wish to exercise any of these rights or have any questions about how we handle your data, please contact us by postal mail at the address below.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

Cookies and Tracking

Our site may use cookies and similar technologies to enhance your browsing experience. These tools collect technical data such as browser type and IP address.

Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated date. We encourage you to review the policy regularly.

Contact Information

If you have any concerns regarding your privacy, please write to us at: